IN A NUTSHELL
The project at a glance.
We connected usage calculations, document generation and email delivery in a custom system, with a dashboard to check bill status.
Growth is good news, until every new customer adds more days of administrative work. For Satkomm Perú, automating bill generation and delivery was a way to support its growth.
01 / THE CHALLENGE
When the process can no longer keep up.
Satkomm Perú, a satellite phone company, grew rapidly during its first year of operations. Initially, bills were prepared manually based on each customer's usage and plan.
As the customer base grew, issuing documents and distributing them physically in Lima and other regions began taking more days. Delivery added costs, delays and returns when a delivery could not be completed.
The team needed to solve two connected problems: calculate bills without repetitive tasks and get them to the right people with better visibility into the process.
Business growth should not multiply manual work.
02 / THE SOLUTION
A complete workflow, from calculation to delivery.
We developed a system that automates usage calculations, prorating service days and including additional packages. That information is used to generate bills and save them as PDFs.
Email delivery was adapted to each customer's agreements, including copies to the people responsible. Distribution no longer depended on transporting physical documents.
The administrative dashboard brings together delivery statuses and open events recorded by the email service, with dates and times. These records improve visibility for follow-up, although an open event alone does not confirm that a person has read the document.
- Automated calculations and prorating based on the contracted service.
- PDF bills delivered to the recipients specified by each customer.
- Centralized access to delivery statuses and recorded events.
03 / THE IMPACT
A leaner operation for continued growth.
The original case study describes a process that could generate and save bills in minutes. Electronic delivery costs fell below 1% of the cost of distributing physical documents.
Checking statuses from the dashboard simplified follow-up and reduced reliance on parcel delivery logistics. The team gained a more organized workflow to serve a growing customer base.
Automation added value because it connected the entire process. Streamlining bill generation alone would have left distribution and follow-up unresolved.
- Minutes
- to generate and save bills
- <1%
- of the previous physical delivery cost
- One dashboard
- to check delivery status
Results reported in the original case study. The cost comparison refers to digital bill delivery versus physical distribution.
04 / BEHIND THE PROJECT
Technology with a purpose.
Every tool plays a role in the solution we build.
- AWS
- Cloud infrastructure
- Laravel
- Dashboard and business logic
- Amazon SES
- Email delivery and events
